Refund policy

To initiate a return, please follow these steps:

1. Contact Customer Support
Submit your return request within 5 days of delivery through:

  • WhatsApp: 8240039582
  • Email: support@blizzora.com
  • Support Hours: Monday to Saturday, 10 AM to 7 PM

Please clearly mention the reason for the return and provide the required unboxing video.

2. Return Approval
Our customer support team will review the request and supporting evidence. If the return meets our policy conditions, we will guide you through the return process and provide return instructions.

3. Unboxing Video Requirement
For damaged or wrong product claims, the unboxing video must clearly show:

  • The package before opening.
  • The complete unboxing process.
  • The product received.
  • Any visible damage, defect, or mismatch.
  • The product and packaging details clearly enough for verification.

The video should be continuous and unedited, from the sealed package through the discovery of the issue.

4. Product & Packaging
Where applicable, the product should be unused and returned in its original packaging with all accessories and components.

5. Return Shipment
Once the return is approved, follow the return instructions provided by our support team. The product may need to be shipped back using our designated courier partner.

Full Refund

Once the returned product is received and inspected, and the return is approved, we will initiate a full refund of the eligible order amount.

Please allow up to 3 business days for the refund to be processed after the return is approved.

Conditions for Return & Refund Approval

To ensure a smooth return process:

  • 5-Day Limit: The return request must be raised within 5 days of delivery.
  • Unboxing Video Mandatory: A clear, continuous, unedited unboxing video is required for damaged or wrong product claims.
  • Product Verification: The product, packaging, and issue must be clearly visible for verification.
  • Product Condition: The product should be unused and returned with its original packaging and accessories, where applicable.
  • Approval Required: All returns are subject to verification and approval by our customer support team.
  • Product Integrity: The returned product should be in a condition suitable for inspection.

Why We Require an Unboxing Video

An unboxing video helps us verify the condition of the package and product at the time of delivery and allows us to resolve genuine damaged or wrong product claims more efficiently.

For this reason, customers are required to record a continuous unboxing video when opening their package and retain the video until the product has been checked and accepted.

Our Commitment to Your Satisfaction

Your satisfaction is our priority at blizzora.com. We strive to maintain a transparent and fair return process while resolving genuine product issues as quickly as possible.

If you have any questions or concerns, our customer support team is available to assist you.

Customer Care

WhatsApp: 8240039582
Email: support@blizzora.com
Availability: Monday to Saturday, 10 AM to 7 PM

Disclaimer

Please note that the actual product may vary slightly from the images shown on the product page. This may be due to lighting conditions, screen resolution, photography, or minor manufacturing variations.

While we strive to display our products as accurately as possible, minor differences in color, texture, finish, or design may occur.